Please calculate your approximate delivery by adding the processing time for your order + shipping time for your location. Clients residing in the midwest (in the yellow region above) typically receive their items 1 business day after their order is processed.įor other locations, please allow 2-4 business days once the order has been processed to receive your items (except for remote parts of Oregon and Hawaii, which require 5 days). Return : Please add order number with the reason.Most orders are fulfilled from our fulfillment center in Shelbyville, KY. Once we have received back your item(s) for exchange or refund please allow up to 10 working days for processing. Unfortunately, we are unable to refund shipping charges. Refunds will be credited to the account or card used to originally purchase the items, less any taxes or import duties incurred. Please be aware that we can exchange goods for a different color or size of the same model. If an exchange isn’t possible, you’ll get a refund. Exchanges are subject to our website’s return and exchange policy and conditions. If you need an item urgently, place a new order and return the original for a exchange. Monday through Friday, we send out shipments (excluding holidays). We try to complete returns and exchanges within 7 business days. To ensure that your item arrives safely, we recommend using a traceable service. You must pay return shipping to Maz London. If there are any stains, you will not qualify for a exchange. If you return an item that has been washed or handled improperly, you will not qualify for a exchange. Please note that within 30 days of purchase, only new, unused and undamaged items with tags attached are eligible for exchange. International exchanges require payment before shipping. You’ll pay the same shipping expenses if you want to exchange it. It is the responsibility of international buyers to bear any and all shipping fees. Our basic shipping service, which is free of charge, is available for sending exchanges anywhere within the United Kingdom. Maz London will not cover return shipping charges. Please indicate in the form whether you would like an exchange. Please place the item(s) back in their original packaging. If you’re unhappy with an item size or colour, we’ll replace it. Maz London wants you to like every product and enjoy every purchase.
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